CRM privacy notice (for HCPs)

CRM Privacy Notice

Effective date of this privacy notice: December 2024

Your privacy and the protection of your personal data is important to us. This Privacy Notice explains what type of personal data we may collect from you and how we use it for the purpose of our Customer Relationship Management (CRM).

Takeda is a globally operating group of companies. The Takeda enterprise includes the parent company Takeda Pharmaceutical Company Limited, and its affiliated entities (together “Takeda” or “We”). For contact information related to your local affiliate, please refer to Takeda website at: https://www.takeda.com/worldwide/.

What Personal Data do we collect?

The personal data we collect includes your (business) contact information (including but not limited to, your name, surname, business phone number and email address, company details, and your job title), professional life information (such as your curriculum vitae, professional certifications, licenses, and any other relevant documents, as well as information about your specialty and interests); medical registation licence number; and information about our interactions and meetings.

How do we collect your Personal Data?

Your personal data will be collected through your interactions with our staff, affiliates and/or representatives via our various channels and/or platforms, including but not limited to physical meetings; website interactions; phone and virtual conversations; social media account interactions (such as Instagram, Whatsapp, etc); and/or any written correspondence.

We may also collect personal data from third parties (including partners, government institutions and other parties whom we collaborate or partner with). In these conditions, we will only collect your personal data for or in connection with the purposes involving those third parties or the purposes of our collaboration with these third parties.

How do we use your Personal Data?

Our processing of your personal data is voluntary and is done to fulfil our contractual obligations towards you; to comply with our legal obligations; or based on your consent.

We process personal data about you for the following purposes:

To manage our interactions, including to respond to your inquiries and requests;
To perform conflicts of interest checks and such other checks as applicable;
To facilitate our sales and marketing of Takeda products;
To facilitate the organization of meetings and events;
To collaborate on our research and development activities;
To facilitate any Continuing Medical Education (‘CME’) accreditation processes / activities you may participate in;
To generate statistical information and analytical data for the purposes of testing, research, analysis, product development, commercial partnership and cooperation;
To provide you with information or product samples that may be of interest to you;
To manage, support and improve the efficiency of the performance, development, experience and functions of our services;
Where applicable, to comply with all obligations under prevailing laws and regulations, including but not limited to responding to requests, investigations or decisions in accordance with regulations, complying with filing, reporting and licensing requirements required by law and conducting audits, due diligence and investigations (Collectively, the “Purposes”)

Disclosure of your Personal Data

We may share your information with service providers and business partners around the world with whom we collaborate to fulfil the above Purposes (e.g. travel agencies, event management agencies, contractors, fulfilment services, technical support, external consultants and external counsel). We may also share your information with other Takeda affiliates and subsidiaries.

The sharing of your personal data may involve transfers to other countries. The data protection and privacy laws in these countries may provide a different level of protection. Takeda will put in place appropriate safeguards to protect your personal data in connection with such transfers.

How long do we keep your Personal Data?

We keep your personal data for the period necessary to fulfil the above Purposes; and for as long as your relationship with us persists, subject to local laws, regulations and legitimate business needs.

What are my Data Subject Rights?

You may have the right to request access to, rectification, erasure, a transfer of your personal data, and/or object to or request restriction of its processing. Where our use of your personal data is based on your consent, you may also have the right to withdraw your consent at any time.

How to Reach Us

To exercise any of these rights, please send us your request using our Privacy Request Form at https://www.takeda.com/individualrights.

If the form is not available in a language you would like to communicate in, or you have any other queries or requests, you may also contact Takeda’s Data Protection Officer at privacyoffice@takeda.com.

If you have a complaint on the way your personal data is being processed, you may also contact the Data Protection Supervisory Authority of the territory you are based in.

For further information on how Takeda processes your personal data and your rights related to this processing please refer to Takeda’s Privacy Notice at www.takeda.com.

CRM privacy notice (for HCPs) | Takeda Malaysia